Vacation Home Property Management Services

When guests come to your property they expect a home that is tidy, clean and prepped with the necessary starter amenities to enable them to begin their much earned vacation. 

Starter Amenities***

We provide a starter roll of toilet paper, bathroom soaps, shampoos and conditioners for each bath.  We also provide a fresh sponge for the kitchen sink, starter dishwasher pods, a new bottle of Palmolive detergent and a roll of paper towels.  We believe guests should be able to come straight to the home they are renting and begin their vacation without running to the store.  Get there. Get in. Get to the water and start having fun!  We will have your home ready for you with all the basic starter necessities.

Linen Services*

We offer comprehensive linen rentals to enhance your guests’ stay. This includes providing fresh, sterilized, folded, processed and sealed linen packages for each bed, bath towels, hand towels for each bathroom and pillow cases ensuring a comfortable and luxurious experience for the duration of their visit.

This is a huge benefit to our homeowners because it means that homeowners do not have to buy new linens for their homes for rentals and it also means that they do not have to worry about replenishment due to wear and tear.  We partner with Cozy Bee Linens and More which has a fully commercial operation utilizing UNIMAC extractors and reversing dryers to provide fresh linens prior to each stay.

Here are ethe exclusive benefits to our homeowners of the Cozy Bee linen program:

1.  Since linens are delivered prior to each stay by a seperate linen team the cleaners ONLY focus on cleaning.  The same linens are retreived following the stay by the same team and taken to a central facility for processing.

2.  Homes that are on a septic system do not have multiple loads of laundry done just prior to your guests arriving.  This means less wear and tear on your septic system which minimizes the chances of backups and overtaxing this delicate biological system.

3.  The process ensures there is never a question about whether or not you have clean linens on your bed as they are safety-sealed until the guest deploys them.  For families with allergys and travellers worried about bed bugs (a common, but rarely talked about occurance in rental properties) having a guaranteed fresh set of linens helps ensure a safe, clean and happy stay!

4.  Cozy Bee will remove any worn or stained linens and replace them on the fly with new linens without skipping a beat.

Cleaning Services*

Our professional cleaning services maintain high standards of hygiene and presentation throughout your property. We coordinate thorough cleaning between guest stays to ensure a pristine and welcoming environment for every arrival.  Since we have over 8 cleaning teams we rarely have a situation whereby a home is not ready when the guest arrives. Is a cleaner out sick? We have backup teams that immediately step in to fill the gaps. Is a home excessively dirty? We can immediately double team the home, at no additional cost, to keep the train moving. 

Coordination of Light Maintenance Services**

We facilitate seamless coordination of light maintenance needs. This includes promptly addressing minor repairs and upkeep to preserve your property’s condition and maximize guest satisfaction.

Coordination of Lawn Care Services***

Ensure your property’s curb appeal is efficiently maintained through coordinated lawn care services, including regular mowing, landscaping, ‘ and seasonal maintenance.  Have your own lawn care team? That’s great!  We can fold them into our program and take over payments on your behalf.  Don’t have someone?  We can add your home to our schedule of services!  As a general rule you can view our lawn care as a general “barber” cut every other week.  If you want a “stylist” approach then we can help coordinate these outside services.  Our lawn program is designed to be efficient and as inexpensive as possible with a lean towards minimal cutting as opposed to cutting every week when it’s not necessary.

Outdoor Maintenance**

Comprehensive efforts by outdoor change-over crews ensure trash is not overflowing, dock chairs are arranged, kayaks are put away, spiders are swiped at the boat house, etc so that when your guests arrive they are arriving to a home that is ready for their stay.  The crews also carry backpack blowers and blow off drives, decks, porches and paths as necessary.

Organization of Outdoor Areas During Changeovers**

Organization of outdoor areas during guest changeovers guarantees a tidy and welcoming environment, enhancing the overall guest experience.

Grill Cleaning**

Maintain clean and serviceable grills with dedicated cleaning services, ensuring they are ready for guests to enjoy outdoor cooking.

Concierge Services on Demand for Your Guests

We offer the following most popular on-demand services:  Trash, bee/wasp/snake mitigation, spider mitigation and propane related services.

Trash (**/***) – Trash buildup and noise related complaints are the number one and two reasons why HOA’s push back against rental units in their neighborhoods. If your trash bins become full the guest makes one call or text to our hotline and we completely empty or reduce the trash to manageable levels within 24 hours.  We are registered with Warren County PSC (NC) as authorized trash disposal providers and provide a fast, legal on demand service that keeps trash down, HOA’s happy guests from having to haul away trash.

Bee-Wasp-Snake Mitigation ***- If a guest has a problem with a wasp nest, bees, snake sighting, etc we are one call away for immediate resolution.  Ants, termites, interior pests, mice, mole and voles, foxes, possums, vermin, etc and other recognized wildlife categories require a licensed application from a licensed vendor, which we can coordinate.

Spiders *** – One call to the office and someone will be by to swipe for spiders and apply retail off the shelf products to aid in their abatement.  Treatment using chemicals other than off the shelf retail products will require professional intervention.

Propane *** – We provide concierge propane bottle swapping for guests who run out of propane and need a re-supply.  One call or text to the office and we can replace a bottle within 24 hours!  We keep multiple backup propane bottles on-hand for immediate deployment at our operations center.

Emergency Services****

This is a Lake Gaston Vacation Rentals exclusive and places our capacity to serve in adverse conditions head and shoulders above any competition.  Preparedness means rapid response and rapid response means revenue preservation and the ability to minimize damage and its effects in an emergency situation. We have the following assets available to us, prepped and ready:

1. Breaching Equipment.  LKGVR maintains track loaders, chain saws and 4-wheel drive vehicles to remain unstoppable in reaching our homes in an emergency.  If a BIG storm comes and trees come down across the driveway we can immediately deploy assets to clear the way so follow up maintenance can take place.

2.  Backup Mobile HVAC Units.  We have 6 mobile Toshiba HVAC units available for immediate deployment in case a homes HVAC system goes down and the situation requires cool air NOW for a small area.  During a 100 degree heat wave small children or individuals with medical conditions might find this invaluable for their comfort! If a guest cancels due to an HVAC related condition an owner could lose thousands in revenue.  This back-up emergency capability could help an owner retain a guest and protect revenue with only a minimal outlay for the emergency services.

3.  Backup Power.  In the 2025 rental season we had 11 power outages across the areas we serve.  Lake Gaston Vacation Rentals responded during these emergencies with 3 backup powerplants maintained at the control center.  We have a 10kw gas operated unit, a 2kw gas operated unit and a 4kw solar charged solid state unit available.  For guests that have medical devices which must have power we are prepared.  Last year (2025) at a larger home where a guest had planned to feed 22 people they experienced a power outage which was projected to exceed 8 hours.  The immediate deployment of our 2kw power supply saved hundreds of dollars of food which the guest had purchased.

4.  Backup Internet and WiFi. Lake Gaston Vacation Rentals maintains a backup celluar based WiFi service for immediate deployment.  Although this resource is limited it is available and saved a corporate group last year who checked in and required WiFi for their stay.  We deployed the Verizon based WiFI system and provided the backup generators to power their mobile devices and their connectivity.  No power? No internet? No way to charge your devices and you’ve planned a corporate retreat? NO PROBLEM. Within one hour we have deployed the power, connectivity and means for work to continue without interruption.

5.  Emergency Maintenance.  Our emergency maintenance services operate 24/7.  Has a guest checked in and they notice the septic system backing up into the basement at 11pm due to a failed ejector pump (sooo common)?  Bring it on!  We can deploy a certified moisture and remediation technician at any hour of the day to assess the situation, coordinate cleanup and sterilization services and develop the gameplan to have systems back up and running in record time.  Since we are the largest provider of rental management services at Lake gaston we have preferred relationships with electricians, septic related services, general maintenance providers, etc and can get things done faster than anyone else in this marketplace.

6.  Tier 1+ Sanitation Services.  Lake Gaston Vacation Rentals maintains the ability to clean, sanitize and disinfect at levels far beyond a normal cleaning.  These measure are not routinely deployed, but can be deployed when requested.  Level I is what every short term rental is expected to provide via a normal changeover.  However, LKGVR is able to go the extra step when necessary providing electrostatic misting using  antimicrobials and also whole house Ozone shocks utilizing commercial ozone generators.  During the COVID outbreak these services, when requested, provided extra peace of mind for renters who require not only a “cleaned” environment, but desired an extra effort to minimize air and surface pathogens due to their particular health conditions.

* – Paid for by Guest at the time of booking.
** – Included in Management Fees at no additional charge
**/*** – Split costs paid for by Guests and Owners due to the high cost of services.  Owners pay for this monthly and Guests pay per stay
*** – Paid for by Owner monthly
**** – Charged to Owner as necessary based on needs